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In this episode of the Less Insurance Dependence Podcast, co-hosts Gary Takacs and Naren Arulrajah explore the concept of creating a memorable and impactful new patient experience in dental practices. They emphasize the importance of designing an experience that aligns with patient expectations while achieving the practice’s goals for comprehensive care. The hosts discuss the significance of the first impression a dental practice makes on a new patient. A well-structured new patient experience can lead to five-star reviews, long-term patient retention, and increased case acceptance. The focus is on delivering an experience that balances the patient’s desire for a cleaning with the practice’s need for comprehensive records and a thorough examination. To help practices create this ideal experience, Gary and Naren introduce a seven-step process.

Episode Timestamps

  • 01:03 – Announcement regarding RIDA Summit; RIDA Annual Summit
    Date – October 11th, 2024,12:00 Eastern time, 5 hours of CE,
    Sign up for RID Academy: www.rid.academy/summit/
  • 03:19 – A New Patient Experience that You and Your Patients Will Love.
  • 05:04 – Giving patients a reason to come to your office.
  • 07:13 – What does the public want on their first appointment?
  • 08:36 – The Seven Steps to an Ideal New Patient Experience.
  • 17:36 – Being a PPO provider takes away all the benefits.
  • 20:56 – Announcement regarding a live event: Thriving Dentist Live Workshop in Austin, Texas. Topic: Grow Your Practice To Full Potential And Achieve An Effective Work-life Balance! The Blueprint to kickstart your year in 2025 February 1st, Time 9- to 5 pm, Location – City of Austin, TX, Register www.thrivingdentist.com/austin/

Resources


Gary Takacs

Gary Takacs One of Gary's most significant achievements as a dental practice management coach is transforming his own practice, LifeSmiles, from one that was infected with PPO plans, no effective marketing strategy, and an overhead of 80% to a very successful dental practice that is currently one of the top-performing practices in the US.

With over 2,200 coaching clients, Gary has first-hand experience transforming insurance-dependent practices into thriving and profitable practices.

Through his Personalized Coaching Program, Gary shares access to the systems, strategies, processes, and experience gained over 41 years of coaching dentists and transforming over 2200 practices worldwide.

Learn More: www.thrivingdentist.com/coaching/
Connect with Gary Takacs on Linkedin

Naren Arulrajah

Naren ArulrajahAs CEO of Ekwa Marketing, Naren has over a decade of experience working with dental practices and helping them attract the ideal type of patients to their practices. It is his goal to help dentists do more of the type of dentistry they love with the help and support of effective digital marketing.

Ekwa’s "Done-For-You" Digital Marketing model blends fundamental persuasion principles with an all-in-one Digital Marketing solution to help your ideal patients find you and choose you for reasons other than being on their insurance plan.

If you’re interested in finding out if Ekwa is the right fit for you and your practice, book a Free Marketing Strategy Meeting with Ekwa’s Marketing Director, Lila Stone.

Book Free Marketing Strategy Meeting: www.lessinsurancedependence.com/marketing-strategy-meeting/

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