Episode 136: How to Deal with 1 or 2-Star Reviews

May 20, 2021
If you want to know the correct way to deal with 1 or 2-star reviews, listen to this episode!
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Any dentist out there is likely to experience a negative review. And that’s the blunt reality. The problem with a negative review is how it affects the dentist at an emotional level. These negative reviews will work in your favor if you respond correctly. You can do two things to make negative reviews work in your favor. In this podcast episode, Gary Takacs will explain the correct way to respond to negative reviews. Listen if you want to find out how to deal with 1 or 2-star reviews!

  • 00:00:57 > Intro to the episode
  • 00:01:05 > Quick announcement
  • 00:02:02 > Blunt Reality of reviews
  • 00:06:50 > Two sources of negative reviews
  • 00:07:12 > What to do about it?
  • 00:14:37 > Best way to keep it going


Gary Takacs

Gary Takacs One of Gary's most significant achievements as a dental practice management coach is transforming his own practice, LifeSmiles, from one that was infected with PPO plans, no effective marketing strategy, and an overhead of 80% to a very successful dental practice that is currently one of the top-performing practices in the US.

With over 2,200 coaching clients, Gary has first-hand experience transforming insurance-dependent practices into thriving and profitable practices.

Through his Personalized Coaching Program, Gary shares access to the systems, strategies, processes, and experience gained over 41 years of coaching dentists and transforming over 2200 practices worldwide.

Learn More:: www.thrivingdentist.com/coaching/
Connect with Gary Takacs on Linkedin

Naren Arulrajah

Naren ArulrajahAs CEO of Ekwa Marketing, Naren has over a decade of experience working with dental practices and helping them attract the ideal type of patients to their practices. It is his goal to help dentists do more of the type of dentistry they love with the help and support of effective digital marketing.

Ekwa’s "Done-For-You" Digital Marketing model blends fundamental persuasion principles with an all-in-one Digital Marketing solution to help your ideal patients find you and choose you for reasons other than being on their insurance plan.

If you’re interested in finding out if Ekwa is the right fit for you and your practice, book a Free Marketing Strategy Meeting with Ekwa’s Marketing Director, Lila Stone.

Book Free Marketing Strategy Meeting: www.lessinsurancedependence.com/marketing-strategy-meeting/

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Episode 229: A Useful way to look at your Risk when Resigning from PPO Plans