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Episode 59 – How To Deal With Negative Reviews

November 28, 2019
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In this episode Gary and Naren discuss the thorn in every dental practice’s side, negative reviews. Negative reviews whether real or fraudulent happen every day, Naren and Gary fill you in on how to deal with these pesky thorns.


  • Introduction on topic > 02:57
  • Negative reviews that are legitimate, fraudulent and hobby written > 03:23
  • Can one stray negative review make you more credible? > 06:46
  • Should you respond to a negative review > 09:56
  • Real Life Smiles reviews > 11:44
  • All reviews are not created equal > 16:25
  • Look at negative reviews objectively > 17:03

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