JOIN Gary in his upcoming One-Day LIVE WORKSHOP in February, 2020! Now open for Registration LEARN MORE

Episode 59 – How To Deal With Negative Reviews

November 28, 2019
Like this podcast? Share this idea with your circle who you think might benefit from it.

In this episode Gary and Naren discuss the thorn in every dental practice’s side, negative reviews. Negative reviews whether real or fraudulent happen every day, Naren and Gary fill you in on how to deal with these pesky thorns.


  • Introduction on topic > 02:57
  • Negative reviews that are legitimate, fraudulent and hobby written > 03:23
  • Can one stray negative review make you more credible? > 06:46
  • Should you respond to a negative review > 09:56
  • Real Life Smiles reviews > 11:44
  • All reviews are not created equal > 16:25
  • Look at negative reviews objectively > 17:03

FREE Evaluation on your marketing and your reviews: Click here.

Download Transcript

Episode Resources:

Recent Episodes

Episode 60 – Reciprocity in Action
Episode 58 – The Importance of Treating Sleep Apnea
Episode 57 – The Insurance Concierge
Episode 56 – How to Answer The Question, “Do You Take my Dental Insurance?”