Episode 72: How to Train Your Patients to Keep Their Appointments

February 27, 2020
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In this episode, Naren and Gary discuss the ways of training and retraining your patients to keep their appointments. Oftentimes, our patients will cancel or just not show up, it’s time to look them in the eye and tell them what our expectations are as well as what their expectations from us should be.


  • Introduction to today’s topic > 01:20
  • Review from a podcast listener > 02:43
  • How to retrain your patients to keep their appointments > 04:46
  • The next best thing > 05:54
  • Expectations > 07:19
  • Role play of a tour and interview > 08:55
  • Reciprocity > 16:48
  • Keeping your Commitment > 18:03
  • Homework: come up with 4 things you will promise your patients >  20:18

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Episode Resources:

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